我只是看他的9cell 价钱,供应商也指者那个9cells 的价钱给我看,而且benq说市面上根本就没有9cells, 至于说是不是花6cells 的钱,那要看消费者是不是要买拉,消费者不喜欢,那就是一文不值。至于说明书,谁会在代理商那里看一整天,况且电池的型号代理商都不给证明,谁会看,各位不信可以到代理商那里看看就是拉!!
下面是我于benQ英文原信!!
Dear customer,
We apologize for the delay in response to you and
thank you in advance for your patience.
If there are any question,please kindly contact
us.in china on sell Joybook2100 battery we sure is 6
cell.if there any specification change ,our company
not responsibility to inform you. very company to do
that is not problem,bacause the product specification
will change belong to the market.
If you have any other questions, please feel free
to contact us, and we will do our best to help you!
Sincerely,
BenQ Inc.
Enjoyment Matters
**************************************************************************************
Original Message,
Do you know I bought your product first,and you
change
your webpage second???? I almost lost my patience!
since you have no honest attitude for your mistake, I
think I have the responsibility to tell all BenQ
customers and the possible customers in China!
I will try the "last" contact with you through call
next morning as told in your email!
Thanks!
--- 明基客服 的正文:
---------------------------------
Dear customer,
We apologize for the delay in response to you and
thank you in advance for your patience.
You can see the word bellow
(“免责说明:产品外形、技术参数、功能、价格等请以实际产品及该产品说明书、铭牌为准,如因技术更新产生变更,恕不另行通知!
”)on the Website
http://www.benq.com.cn/products/XML/Joybook2100-102.xmlThank you for your advice. The website description has
been changed.
If you have any other questions, please feel free to
contact us,our service Number in Shanghai is
021-64477799. You can also tell us your telephone
number.
Sincerely,
BenQ Inc.
Enjoyment Matters
**************************************************************************************
Original Message,
Thanks for your response again!
while I want to get the "final answer" about my
problem, what''''s your "final answer", that is to
say,
How are you going to make amends for your mistake
about your webpage that has misleaded customer to pay
for your product??
The answer, I think, will not be complicated, and I
think you can write it in several words through email.
and I do not want to cost much time in contacting a
junior receptor about this affair! and you did not
indicate who own the telephone number
"0512-68092520". in addition, I am in Shanghai now,
and it is not convenient to contact you!
Pls give me the answer in 3 days!
Thanks,
--- 明基客服 的正文:
---------------------------------
Dear customer,
We apologize for the delay in response to you and
thank you in advance for your patience.
I am very sorry to give inconvenience.Please give
us a call if you new in china,the hotline Number is
0512-68092520.or you can leave a number to us.
If you have any other questions, please feel free
to contact us, and we will do our best to help you!
Sincerely,
BenQ Inc.
Enjoyment Matters
**************************************************************************************
Original Message,
HI, ladies or gentlemen,
it is almost 48 hours from my last email, and no
response has been received!
about this affair following, who can tell me a
responsible answer? and do your legal department knows
this affair? and some direct managers in your company
know it????
can you tell me the telephone number that I can get
the logic answer? expect not encounter the engineer
who only give me the answer of website modification
again and again....., it is very boring!
Regards,
--- 明基客服 的正文:
---------------------------------
Dear customer,
We apologize for the delay in response to you and
thank you in advance for your patience.
Yes,Joybook2100 have different type of battery,6
cell or 9 cell.now the Joybook2100 on sell is 6
cell,and the website description not so detail,this we
will describe distinctly.thank you very much for your
patronage.
If you have any other questions, please feel free
to contact us, and we will do our best to help you!
Sincerely,
BenQ Inc.
Enjoyment Matters
**************************************************************************************
Original Message,
DO you think that the model I selected is not the
type
your website description ??
--- Service_China 的正文:
> Dear customer,
> We apologize for the delay in response to you and
> thank you in advance for
> your patience.
>
> We are very sorry to give you
> inconvenience.thank you very much for your
> enjoy our notebook.
> Joybook2100 series have different model,may be the
> battery is 6 cell or 9
> cell.and some thing product Specifications
> change,we are very sorry,can''''''''''''''''t
> not give your information immediately.
>
> If you have any other questions, please feel
> free to contact us, and we
> will do our best to help you!
>
> Sincerely,
>
> BenQ Inc.
>
> Enjoyment Matters
>
>
****************************************************************************
> **********
> Original Message,
>
> Thanks for your response!
>
> pls find the attached file, and your webpage shows
> that this kind of laptop is made up of 9 cells.
>
> The agent said that my laptop is this kind of
> laptop!
>
> and one engineer in shanghai service company said
> maybe BenQ do just change webpage content after the
> headquarter gets his response, but no action for me!
>
>
> as a famous pc manufacturing, its webpage mislead me
> to buy its products, and I have to take the
> responsibility, is it a joke?
>
> For chinese people are short of trust today, I think
> it is our responsibility to cultivate the social
> trust.I will do nothing just only not to touch
> relatant product made by this company, and tell my
> friends not to buy them too if I encounter this kind
> of companies! Expect you could give me a more
> responsible reasonable answer!!
>
>
>
> Thanks,
>
>
>
>
>
>
>
>
> --- Service_China 的正文:
> > Dear customer,
> > We apologize for the delay in response to you and
> > thank you in advance for
> > your patience.
> >
> > For new Joybooks, you should charge the
> battery
> > for a minimum of eight
> > to twelve hours. Joybook2100 laptop `s battery is
> 6
> > cell. Battery`s Run time
> > will vary on individual notebook computers, based
> on
> > the applications being
> > used (i.e. high graphics, games), the number of
> > times something is saved or
> > retrieved from the hard drive and/or CD Rom drive,
> > the memory of notebook,
> > and chemistry and capacity of the battery. A
> > ‘realistic’ average run-time
> > for a battery is 1.5 to 3 hours. Again run time
> will
> > vary on applications
> > being used and individual notebooks.If you are
> worry
> > about your notbook`s
> > battery,you can send it to our service centen.Our
> > engineer will check it for
> > you.You can check the service center`s address and
> > telephone No. on the
> > website bellow :
> >
>
http://service.benq.com.cn/original/servicesite.htm?Module=2982af8d-eaaf-483> > 4-9584-4533a65c3e6b
> >
> > If you have any other questions, please feel
> > free to contact us, and we
> > will do our best to help you!
> >
> > Sincerely,
> >
> > BenQ Inc.
> >
> > Enjoyment Matters
> >
> >
>
****************************************************************************
> > **********
> > Original Message,
> >
> > Hi,
> >
> > I bought a joybook2100 laptop 3 days ago, but I
> find
> > the battery can only use 2 hours, why? During the
> > purchase process, I have bargained with agents why
> > they can not give me some garantees that the
> > battery
> > is the original, and the response is that "BenQ
> can
> > not have the kind of the battery certification"
> the
> > agent is a big company in Shanghai. How can I do
> > under this condition? When I open the laptop at
> the
> > first time, the battery is full and give the 2
> hours
> > power.
> >
> > Expect that you could give me a emergent response!
> >
> > thanks,
> >